It's all in the details
FREQUENTLY ASKED QUESTIONS
When should we send out our invitations?
Traditionally wedding invitations are sent out 3-4 months prior to your big day, however there are no strict rules. If you have a number of guests coming from overseas and out of town I would advise giving them more notice so that they have plenty of time to make arrangements.
How long does the process take?
Once your order has been designed and approved, allow approximately 2 weeks for your stationery to be printed, assembled and delivered.
How do we get started?
Check out our Process information page which explains more about the steps of the process, how to order and some general helpful details. Next make an enquiry via our contact form. If you aren’t sure what you’re looking for then just send me an email with your thoughts. Once I know a more about your event, I can advise whether our collection or custom design would be the best fit for you.
Is there a minimum order quantity?
Yes, we have a minimum order of 40 units. We will happily print smaller quantities but this will mean your unit price will go up. We recommend you order 2-5 extra products as a pre-order can be very expensive.
Can I see samples?
Yes, samples are available to order just drop me an email with your request. We do not keep all invitations in stock but we’ll do our best to accommodate your wishes. Unfortunately samples cannot be customised with your wedding information or colours.
Can I see a proof first?
Yes, we include digital proofs sent via email with your order so we have plenty of opportunity to get things just right! Printed proofs are available for an extra fee.
Can we order on the day paper goods to match our invitations?
Yes, we offer all forms of on the day stationery to match your invitations; menus, name cards, wedding signage, order of service cards, table numbers, seating plans, welcome signs, just to name a few. If there is something specific you would like designed just get in touch and we will put a quote together for you. We suggest you order your on the day paper goods around 4-6 weeks prior to your big day.
Will you put together our invitation sets?
You will receive your order ready to insert in the envelopes, seal and post.
Can we change the wording, colours and fonts?
Yes, wording, colours and fonts can be changed in any of the collection designs at no additional cost. We have a wording and font guide please email us to request a copy. When it comes to colour you might like to send an image of your theme colour. Please note we will do our best to match the colour as closely as possible but we cannot guarantee it will be a perfect match.
Can we have guest names printed on our invitations?
Yes, we offer the ability to have guest names printed on each invitation, if you choose this option we will send a document for you to populate.
What printing methods do you offer?
Our stationery is digitally printed. White Ink digital printing on Kraft, Black or Dark Card, Letterpress and Foil printing is also available. These options are individually quoted.
What papers do you use?
All designs are available in bright white, natural white, Cream or kraft paper.
Do you offer refunds or exchanges?
Because your order is customised specifically for you and your event we cannot offer refunds or exchanges. Refunds will not be given for colour differences between online proofs and the final printed product or grammatical/spelling errors.
TERMS AND CONDITIONS
Shipping
Shipping costs are additional and will be included in your invoice. Little Paper Store takes no responsibility for loss or damage incurred to items through postage or courier delivery.
Privacy Policy
All information gathered from you will remain strictly confidential. Under no circumstances will they be given to any third party.
Proofing and Returns
All orders are required to be approved by our clients prior to production. Little Paper Store take no responsibility for mistakes made on orders that our clients have approved for production. We recommend that orders are checked and any mistakes reported within 7 days of delivery. Little Paper Store will rectify any mistakes at the clients expense within 7 days of mistakes being reported. We will rectify any mistakes caused by Little Paper Store at our expense. After 7 days Little Paper Store will not take responsibility for any mistakes and will consider the order completed.
Payment
Payment is due when your order is approved for print. Your order cannot be cancelled after commencement of printing. Prices may be subject to change. Unpaid invoices will incur penalty interest of 2.5% per month. Any accounts not paid within normal terms and conditions will be referred to a collection agent for collection action. Once your account has been handed to a collection agent all costs associated with the collection will be added to the account. Title of goods does not pass until payment is received in full. Prices are in New Zealand Dollars and include GST.
International Purchase
Purchases made outside New Zealand may incur an import tax or duty once orders are dispatched, prior to the clients receiving their goods. This fee is wholly the responsibility of the client. Little Paper Store cannot be held responsible or liable for any additional fees charged by government or any other authorities. We advise the client to check if any of these will apply before ordering.
Copyright
All copyright is wholly owned and reserved by Little Paper Store and North 22 Limited. No part may be reproduced in whole or part or stored without written permission. Under no circumstances can any of our products be re-sold without written permission beforehand.
Sample Use/Display Permission
From time to time Little Paper Store is asked to submit samples of work to potential clients, magazines, media and to exhibit at trade expos and events. If you DO NOT wish samples of your paper goods to be used for this purpose please let us know.